Your information. Your choices.

Privacy and security

Understand what you share, who can see it and how to ask for help.

Updated 22 September 2026

Matchfinder Pty Ltd, Australia operates Matchfinder and is responsible for the information described in this policy. You can contact us through the support form linked below.

Information we collect

When you register, we collect your email address, public username, password and birth month and year. We also collect the profile details, preferences, photographs, introductions, messages and support requests you choose to provide. Some profile information, such as who you want to meet, can reveal sensitive information about you. Only provide optional details you are comfortable sharing.

We record account activity needed to operate and protect the service, including verification, consent and moderation records, blocks, reports and notification preferences. Our hosting and security systems can record technical information such as IP addresses, browser details and request times. You can browse public information without an account; member features require the information needed for eligibility and account operation.

How we use information

We use this information to provide accounts and compatible member search, deliver conversations and service notifications, review profiles and photos, respond to support requests, investigate abuse and maintain the website. Information submitted to support is used to respond to the request and manage related account, safety or privacy issues. Providing an email address to support does not sign you up for marketing.

What other members can see

Public location pages do not display a member directory. Eligible signed-in members can see approved searchable profiles, including usernames, calculated ages, broad locations, approved photographs and the profile details you share. This includes members whose own complete profile is awaiting review; they can browse but cannot contact anyone until approved. Birth month and year and your account email address are not displayed as public profile fields.

Messages are available to their conversation participants through the service. Authorised staff may access information where needed to provide support, moderate content or investigate a report. Do not include your address, contact details or other sensitive information in a public profile. Another person may retain information you share with them; a private member area cannot prevent screenshots.

Returning members

Eligible profiles carried over from the previous Matchfinder service may be discoverable inside the approved member area before their owners return. Returning owners use the secure account-return process to confirm access, review their information and accept the current conditions. Old passwords are not reused. Contact support if you want help correcting or removing a previous profile.

Cookies and service providers

When our new-member measurement is enabled, we use the existing session to remember a limited public landing-page category and broad referral source for up to seven days. If you create a new account, we link that limited information to your account and record when you first verify your email, complete onboarding and become approved. These records stay within Matchfinder, are excluded from reports after 90 days and deleted by daily cleanup, or when your account is deleted; staff see aggregate counts. We do not store search terms, full referrer addresses or campaign identifiers in this measurement, and we do not send these private milestones to Google. Registrations made with browser Do Not Track or Global Privacy Control enabled are excluded. Returning legacy members are excluded.

We use cookies for sign-in sessions, request security and an optional remembered login. Disabling cookies may prevent these features from working. These cookies are not anonymous: a signed-in session is associated with your account.

When configured, Google Tag Manager loads Google Analytics on anonymous public and guest-facing pages so we can understand visits and improve the service. This can record the page visited, general device and browser information, approximate region and ordinary website interactions, and Google Analytics may set measurement cookies. We do not intentionally send profile details, messages, support replies, names, email addresses or precise locations to Google Analytics. Analytics is excluded from administrator pages, signed-in member pages and secure token or recovery URLs. Google may process analytics information outside Australia and New Zealand; you can restrict analytics cookies through your browser settings.

Hosting, photo storage and transactional email providers process information needed to deliver those services. The rebuilt service uses Australian hosting and Amazon Web Services configured in Sydney for photo storage and email when enabled. A provider's support or other processing may involve overseas access; contact us for information about a particular service or concern. We may disclose information where required or authorised by law or to address a serious safety issue. Third-party websites have their own privacy practices.

Security and retention

We use HTTPS, password hashing, access-controlled member areas and private photo delivery. Support contact details and messages are encrypted in the application database. These measures reduce risk but cannot guarantee that a service is free from unauthorised access. We will never ask you to send your password or a sign-in or recovery code in a support message.

We keep information needed to operate accounts, handle requests and meet safety, dispute and legal obligations. Closing an account does not necessarily erase every record immediately: relevant investigation records and backup copies may remain. Ask support about a specific record or deletion request rather than assuming that leaving the site removes it.

Your requests and concerns

You can edit supported profile details from your account. For access to your information, corrections, account removal or a privacy complaint, use the support form and choose the privacy category. Explain what you need without sending identity documents or passwords. We may need to verify account ownership before disclosing information or making changes.

We will review your concern and contact you using the details you provide. If it remains unresolved, the New Zealand Office of the Privacy Commissioner explains available privacy complaint options and whether it can consider your matter.

Safer conversations and meetings

• Keep early conversations on Matchfinder. Do not send money, cryptocurrency, gift cards or financial details to someone you meet online.
• Use a unique password and be cautious of unexpected links. Enter your credentials only on the genuine Matchfinder website.
• Use block and report if someone makes you uncomfortable. Profile approval is not proof of identity or a background check.
• For a first meeting, choose a public place, arrange your own transport and tell someone you trust where you are going.
• If there is immediate danger in New Zealand, call 111. The support form is not an emergency service.

Policy updates

We will update this page when our information-handling practices change. The date above identifies the current version. Material changes will be communicated where appropriate.